The safety of our products and wellbeing of those that buy them is our first priority. We have found a design issue in the Vivo and although no-one has been hurt we are taking a proactive position and correcting the issue immediately.

Please DO NOT USE your Vivido Fireplace until the repair has been completed.

You must register for the in-home repair. To register please click here.


Retrofit corrections will be made to the unit at no cost to you. We will be contacting all buyers of this product and the Vivido to make retrofit arrangements.

We apologize for the inconvenience of not being able to use your fireplace but safety always trumps ambiance. Thank you for your cooperation and patience.

For questions please call 888-499-5433 or write us at:


  • Vivo Wall Mounted Ethanol Bio-Fireplace

  • The largest of the Nu-Flame wall mounted units; Vivo features three burner cups and a chic black backdrop for the flames to stand out against. Perfect for placement behind a sofa or any large space that commands a focal point.  The clean design and modern aesthetics of Vivo make it the perfect wall mounted fireplace to create that special ambiance in any room. Ships with snuffer.  Fuel not included, we recommend using Nu-Flame Bio-Ethanol Fuel.  For indoor use only.


  • brown bulletTempered Glass for Safety
  • brown bulletSafety Wall Bracket System
  • brown bullet3- .4 Lt. Capacity Cup Burners
  • brown bulletQuality Stainless Steel Burner
    brown bulletSnuffer Tool
  • brown bulletBurns Clean Eco Friendly Bio-Ethanol Fuel
  • brown bullet1 year warranty

  • Specifications

    Model #: NF-W4VIO
    Height: 19.68"
    Width: 39.37"
    Depth: 9.25"
    Product Weight: 33.06 lbs
    Shipping Weight 39.68 lbs

  • Safety IconDownload the User Manual

Suggested Accessories

  • Nu-Flame Extended Lighter Sleek, refillable extra long Butane Lighter
  • Nu-Flame Bio-Ethanol Fuel 12 pack Nu-Flame Bio-Ethanol Fuel 12 Quarts
  • Nu-Flame Bio-Ethanol Fuel 6 pack Nu-Flame Bio-Ethanol Fuel 6 Quarts